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While we take great pride in the quality of our products, customer satisfaction is our highest priority. Please inspect your purchase upon arrival for any damage that may have occurred during the shipping process. If there is a problem with your order, please contact Face First Treatments within two (2) days of receipt, and we will be happy to assist you with returning your product. Our team can be reached via email at beauty@facefirst.net.au, or by calling (02)99572004 to return a product, we ask that you provide the following:

  • Product batch number
  • A copy of receipt or order confirmation

Please note that our return policy applies to orders only purchased through www.facefirst.net.au.